Refund & Exchange Policy

NOTE FOR RETURN & EXCHANGE :

·       For Domestic Orders:

  • To request a return or exchange for a damaged product, an unboxing video is mandatory. This helps us verify the issue and process your request efficiently.
  • The items should be unused, unwashed and without any stains. The product should have the original packaging
  • Shipping charges are non-refundable under any circumstances.
  • Return requests must be raised within 7 days of receiving the order.
  • If the product is defective or damaged, please email us at houseofroshans@gmail.com with supporting images and the unboxing video. We will issue either a full refund (product value only) or a credit note for future use.
  • In case of a return, return shipping charges must be borne by the customer. Please note, we do not offer reverse shipping.
  • Credit notes, once issued, cannot be redeemed for cash.
  • Claims for a full refund (including Shipping Charges) will not be entertained under any circumstances.

For International Orders:

  • We do not offer returns or exchanges on international orders. However, if the product is received in a damaged condition (e.g., beads, pearls, or embellishments dislodged during transit), we will issue a credit note equivalent to the product value only.
  • Shipping charges are non-refundable.
  • Request must be raised within 7 days of receiving the order.
  • The unboxing video is mandatory to claim this credit note.
  • Credit notes, once issued, cannot be redeemed for cash.
  • We ship through trusted third-party courier services, but as the shipping process is beyond our control, we request customer cooperation in such cases.
  • Claims for a full refund (including Shipping Charges) will not be entertained under any circumstances.



All request have to be reported via email houseofroshans@gmail.com or WhatsApp us at +91 9810261668.

Eligible products can be sent back to our address –

House of Roshan

Shop no M53

Greater Kailash Part 1 Market New

Near Meena Bazaar

Delhi 110048

MB- 9810261668



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