Refund & Exchange Policy

NOTE FOR RETURN & EXCHANGE :

Sale Products – Return & Exchange Policy:

• Products purchased during a sale or promotional offer are not eligible for return or exchange under any circumstances,  except in the event that the product arrives damaged. In case of damage, the customer must provide a clear, uninterrupted video of the package opening , recorded from the sealed package through the complete unpacking process, as proof  of damage. Claims without a valid package-opening video will not be accepted.

·       For Domestic Orders:

• To request a return or exchange for a damaged product, an unboxing video is mandatory. This helps us verify the issue and process your request efficiently.
• The items should be unused, unwashed and without any stains. The product should have the original packaging

• Shipping charges are non-refundable under any circumstances.
• Return requests must be raised within 7 days of receiving the order.
• If the product is defective or damaged, please email us at houseofroshans@gmail.com with supporting images and the unboxing video. We will issue either a full refund (product value only) or a credit note for future use.
• In case of a return, return shipping charges must be borne by the customer. Please note, we do not offer reverse shipping.
• Credit notes, once issued, cannot be redeemed for cash.
• Claims for a full refund (including Shipping Charges) will not be entertained under any circumstances.
  
  

For International Orders:

• We do not offer returns or exchanges on international orders. However, if the product is received in a damaged condition (e.g., beads, pearls, or embellishments dislodged during transit), we will issue a credit note equivalent to the product value only.
• Shipping charges are non-refundable.
• Request must be raised within 7 days of receiving the order.
• The unboxing video is mandatory to claim this credit note.
• Credit notes, once issued, cannot be redeemed for cash.
• We ship through trusted third-party courier services, but as the shipping process is beyond our control, we request customer cooperation in such cases.
• Claims for a full refund (including Shipping Charges) will not be entertained under any circumstances.

All request have to be reported via email houseofroshans@gmail.com or WhatsApp us at +91 9810261668.

Eligible products can be sent back to our address –

House of Roshan

Shop no M53

Greater Kailash Part 1 Market New

Near Meena Bazaar

Delhi 110048

MB- 9810261668